Shipping & Return

Shipping & Return

We hope we can answer your question below, but if not, feel free to contact us at service@afzsport.com !

SHIPPING INFO

Shipping to United States:

Free Standard Shipping
Delivery in 3–5 business days

Prime Delivery

Customers with an active Amazon Prime members may receive faster delivery(1-2 business days) when eligible.

Prime eligibility is verified after the order is placed based on the shipping address associated with their Prime account.

To receive Prime shipping, the shipping address for your order must be saved in your Amazon account. To confirm that the address is saved in your account, you may sign in to Amazon.com, go to Your Account > Your Addresses, and check if the address you plan to use for the order is listed. If not, simply add the address there before placing your order.

RETURN & EXCHANGES

We want you to shop with confidence. That's why we offer:

1. 30-Day Returns

If you are not satisfied with your purchase, the item doesn’t fit, or you simply changed your mind, you can request a return and refund within 30 days. We will gladly accept return orders within 30 days of receiving your product for a full refund under the following condition:

* Items must be in original condition, unworn, unwashed, NEW with tag, returned in the original plastic bag packaging.

* For Bulk Sale orders and Final Sale Products, items cannot be returned once purchased.

* We reserve the right to reject returns sent or communicated beyond the return period limit, or items (and their packaging) which are not in their original condition.

* Any bundles or packs must be returned in full and under the above condition for a full refund.

2. 30-Day Quality Guarantee

If you find a manufacturing defect within 30 days, you can request after-sales service within 30 days.

Important Notes:

* To better serve you, please inspect your items upon delivery and submit any claims within 30 days.

* Claims made after 30 days, or damages caused by improper use, accidents, normal wear and tear, or incorrect washing, cannot be accepted.

* We reserve the right to make the final assessment on all return requests and product condition

Final Sale Policy

Final Sale Items: Items marked as Final Sale are heavily discounted clearance products.

1. Return Policy for Final Sale Items

Final Sale items are not eligible for return or exchange, except where the item is defective or incorrect.

Final Sale items cannot be returned or exchanged for reasons including (but not limited to):
• Change of mind
• Size or fit concerns
• Preference on fabric feel, thickness, or comfort
• Normal variation in fabric texture or feel
• Style suitability
• Colour differences due to lighting or screen display
• Minor loose threads that do not affect wear
• Damage resulting from wear, washing, or external factors after use
• Wrinkles, creases, or folds caused by packaging or shipping

* Due to the high cost of international cross-border shipping and handling, we are unable to offer return services for these clearance items.
If you prefer the option to return, please do not purchase Final Sale items.

2. What qualifies as a defect

If you find a manufacturing defect within 30 days, you can request after-sales service within 30 days.

A return or refund may be provided if the item has a genuine manufacturing defect or if you received the wrong item, such as:
• Holes, tears, or visible damage upon arrival
• Broken seams or serious stitching issues affecting normal wear
• Incorrect item received

3. How to report an issue

If you believe your item is defective or incorrect, please contact us at service@afzsport.com within 30 days of delivery and provide clear photos or videos for assessment.
Each case will be reviewed individually.
Your statutory rights are not affected.

Return Instructions

Please email us at service@afzsport.com with your order number and the reason for return. We will respond to you within 2-3 business days with the return shipping address.

* Please follow our steps emailed to you to contain certain packaging information when return the item so we can successfully process your returns.
* The customer is responsible for the shipping costs, customs, taxes and all the other fees of returning the product to us.
* Please return the package with a valid tracking number for your personal insurance. We will not be responsible for any lost return packages.