We hope we can answer your question below, but if not, feel free to contact us at service@afzsport.com !

 

RETURN & EXCHANGES

Refund Policy

These Return and Refund Policy terms apply to all orders placed on the official AFZ website. This policy clearly outlines the return eligibility, return procedures, non-returnable items, exchange rules, cooling-off period, and refund processing standards for all customers.

1.30-Day Return Period

We offer a 30-day return window for all eligible products. You may submit a return request within 30 calendar days from the date you receive your ordered items.

 2.Return Eligibility Requirements

We will gladly accept return orders within 30 days of receiving your product for a full refund under the following condition:

* Items must be in original condition, unworn, unwashed, NEW with tag, returned in the original plastic bag packaging.

* For Bulk Sale orders and Final Sale Products, items cannot be returned once purchased.

* We reserve the right to reject returns sent or communicated beyond the return period limit, or items (and their packaging) which are not in their original condition.

* Any bundles or packs must be returned in full and under the above condition for a full refund.

3.How to Start a Return

All return applications must be initiated by contacting our customer support team first. You may reach us at service@afzsport.com to submit a return request and obtain official return instructions.
Approved returns must be sent to our designated return address as provided by our support team. We do not accept unannounced returns. Any items sent back without prior official return confirmation will be rejected and cannot be processed for refund or exchange.

* Please follow our steps emailed to you to contain certain packaging information when return the item so we can successfully process your returns.
* The customer is responsible for the shipping costs, customs, taxes and all the other fees of returning the product to us.
* Please return the package with a valid tracking number for your personal insurance. We will not be responsible for any lost return packages.

4.Damages, Defects & Incorrect Items

Please carefully inspect your package and products immediately upon delivery. If you receive defective, damaged, faulty items or incorrect goods, please contact our support team right away with photo and video evidence. We will evaluate the issue and provide corresponding solutions including re-delivery, partial compensation, or full refund according to the actual situation.

If you find a manufacturing defect within 30 days, you can request after-sales service within 30 days.

Important Notes:

* To better serve you, please inspect your items upon delivery and submit any claims within 30 days.

* Claims made after 30 days, or damages caused by improper use, accidents, normal wear and tear, or incorrect washing, cannot be accepted.

* We reserve the right to make the final assessment on all return requests and product condition

5.Non-Returnable Items & Exceptions

Final Sale items are not eligible for return or exchange, except where the item is defective or incorrect.

Final Sale items cannot be returned or exchanged for reasons including (but not limited to):
• Change of mind
• Size or fit concerns
• Preference on fabric feel, thickness, or comfort
• Normal variation in fabric texture or feel
• Style suitability
• Colour differences due to lighting or screen display
• Minor loose threads that do not affect wear
• Damage resulting from wear, washing, or external factors after use
• Wrinkles, creases, or folds caused by packaging or shipping

* Due to the high cost of international cross-border shipping and handling, we are unable to offer return services for these clearance items.
If you prefer the option to return, please do not purchase Final Sale items.

If you are unsure whether your item is eligible for return, please contact our customer service for confirmation before submitting a return application.

6.Exchange Policy

We do not support direct item exchange service. If you need to replace your item with a different style, size, or product, you can apply for a return following our return policy. Once your return request is approved and processed, you may place a new separate order for your preferred product.

7.Refund Processing Rules

After we receive and complete the inspection of your returned items, we will notify you of the final review result, including refund approval or rejection.
If your return is approved, the refund will be processed to your original payment method within 10 business days. Please note that banks and credit card institutions may require additional processing time for the fund arrival, which is beyond our control.
If you have not received your refund more than 15 business days after our official refund approval, please contact us at service@afzsport.com for inquiry and follow-up.

8.Contact Information

For all return, exchange, refund and after-sales related questions, please feel free to contact our official support email: service@afzsport.com